Privacy Policy

Effective Date: December 30, 2025

At Claims Concierge, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our insurance claims advocacy services.

Information We Collect

When you engage our services, we collect:

• Contact information: Name, phone number, email address, mailing address
• Insurance claim details: Insurance policy information, claim numbers, accident details
• Vehicle information: VIN, repair estimates, total loss documentation
• Financial information: Payment details necessary to process our fees
• Communications: We record and transcribe phone calls to ensure accurate handling of your claim

We may also receive information about you from our referral partners, such as personal injury law firms or body shops, when they refer your claim to us.

How We Use Your Information

We use your information to:

• Process and advocate for your insurance claim
• Communicate with you about your claim status
• Coordinate with insurance companies, repair facilities, and other relevant parties
• Process payments
• Comply with legal and regulatory requirements

Who We Share Information With

We share your information only as necessary to handle your claim:

• Referring partners: The law firm or body shop that referred you to us, as needed to coordinate your case
• Insurance companies: To negotiate and settle your claim
• Service providers: Payment processors, phone/communication systems, and other vendors that help us operate
• Legal compliance: When required by law or legal process

We do not sell your personal information.

SMS Communications

If you consent to receive text messages from us, you may receive messages related to your claim status and follow-ups. Message frequency varies based on your claim activity, typically up to 3 messages per week.
Standard message and data rates may apply.

To opt out: Reply “STOP” to any message. For help: Reply “HELP” or call (404) 999-1859.

Cookies and Tracking

This website uses cookies and similar technologies to improve your experience and understand how visitors find us. We use analytics tools to see how visitors interact with our site, advertising pixels to measure ad effectiveness and show relevant ads on other platforms, and call tracking services to understand which marketing efforts drive calls. These tools are provided by third parties and subject to their privacy policies. You can control cookies through your browser settings, but disabling them may affect your experience.

Data Security

We use encryption and standard security practices to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights

You may request to access, correct, or delete your personal information by contacting us. We will respond in accordance with applicable law.

Contact Us

Questions about this policy? Contact us at:

Claims Concierge, Inc. 3423 Piedmont Rd NE Atlanta, GA 30305
Phone: (404) 999-1859
Email: info@claimsconcierge.io

Changes to This Policy

We may update this policy from time to time. Significant changes will be posted on our website with an updated effective date.