Every personal injury case with property damage comes with a second job nobody assigned you. We take that job off your desk completely so you can stay focused on the work that actually matters.
If your firm handles auto accident cases, your inbox probably looks familiar. Client asking where their rental is. Body shop not picking up. Property damage adjuster hasn’t responded in a week. GAP insurer wants documentation you don’t have yet. Total loss offer came in and it seems low but you’re not sure how to push back.
None of that is billable. None of it moves the bodily injury case forward. And yet it lands on your desk every single time because someone at the firm has to handle it.
That someone doesn’t have to be you anymore.
When your client wants to know what’s happening with their car, they call us. We give them a dedicated contact, answer their questions, and keep them updated at every stage. The calls that used to come to your office about repairs, rentals, and claim status simply stop coming.
We handle all contact with the property damage adjuster from day one. No more waiting on callbacks or chasing status updates.
We work directly with the body shop on estimates, timelines, and quality. Your client knows what’s happening with their car without calling your office to find out.
We get your client into a comparable rental and manage extensions when repairs run long. The rental company calls us, not you.
When a vehicle gets totaled, we handle the valuation, the communication with the total loss adjuster, and the settlement. Your client gets a fair offer. You get an update when it’s done.
Totaled vehicles often trigger GAP claims that nobody warned the client about. We identify when GAP applies and manage the process so nothing falls through the cracks.
We keep clean documentation throughout the claim so when subrogation questions come up later, the information is already organized and ready.
You’ll get an update when your client is onboarded, when their car goes into the shop, when a diminished value or total loss claim gets filed, and when the settlement closes. You don’t have to ask. It comes to you.
Your client stays informed the whole way through with regular updates from our team. The calls that used to come to your office about repairs, rentals, and claim status go to us instead.
It takes less than two minutes. When a new client comes in with property damage, send us their name, accident date, vehicle information, and claim number by form, email, or phone.
We reach out to your client within 24 hours and take it from there.
Almost nothing. You send us the basic case information and we handle everything from there. You’ll get milestone updates along the way and a final summary when the claim closes. That’s it. No coordinating with us on individual tasks, no following up with the adjuster on our behalf.
Not if the introduction is framed right, and we help you do that. We always present ourselves as your firm’s partner on the property damage side. Your client understands they’re getting extra support, not less attention. Most clients are genuinely relieved that someone is specifically focused on their car situation.
They bring it to us, not to your firm. We’re the ones managing the relationship on the property damage side, so we’re the ones accountable for it. If something isn’t right, your client contacts their Claims Concierge representative directly and we resolve it. Your firm doesn’t become the middleman for a process you didn’t run.
It happens sometimes, especially early on before the client is used to calling us directly. The answer is simple: redirect them to their Claims Concierge contact. Most clients quickly learn who handles what and the calls to your office drop off fast.
That depends on how your firm sets up the partnership. Most firms establish the relationship at the attorney level and then paralegals refer cases day to day without individual sign-off on each one. We also send a welcome summary to the firm after the first referral so the attorney is informed from the start and the referral process is on record.
Send it anyway. Even on simple claims, we handle all the adjuster contact, repair coordination, and rental management so your team doesn’t have to touch it. And straightforward claims sometimes turn into total loss or diminished value situations that weren’t obvious at the start. You won’t know until someone looks at it properly.
It starts with one referral. Send us your next property damage case and see what it feels like to not field those calls for a change.
If you’d like to see how the process works before sending your first case, we’ll walk you through it in 20 minutes. No commitment.
